All customers participating in a HELE ON KAUAI BIKE RENTALS must complete and sign a release of liability waiver. All minors (18 years and under) require a guardian signature on their waiver. Click this link HERE to sign the liability waiver in advance.
Cancellations made within 24 hours prior to tour departure will be charged at the full price. Cancellations made within 48 hours prior to tour departure will be charged a 20% cancellation fee. Cancellations that are made outside of the 48-hour cancellation policy are subject to a full refund. HELE ON KAUAI BIKE RENTALS reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control. In these events, full refunds will be offered. Please check your booking information carefully to ensure that all information is correct and that we have answered all your questions. No Shows will also be charged at full tour price.
Please note. This is a fixed rule. There will be no exceptions.
Our rentals go rain or shine! Dress for the weather.