Frequently asked questions

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?


Damages will be the sole responsibility of the customer. HELE ON KAUAI BIKE RENTALS will assess damages upon your return. Bikes that are not returned are subject to a $500 charge.




DO YOU OFFER PARKING?


Parking is available on both sides of KUHIO HWY. fronting our store. Parking is also available on INIA ST. behind our store. Parking is FREE.




WHICH PAYMENT METHODS DO YOU ACCEPT?


VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER & APPLE PAY




DO I HAVE TO GO ON THE PATH THAT YOU RECOMMEND?


PULL FROM OTHER FAQ ON MAIN FAQ PAGE




I'M NOT A PRO-CYCLIST, CAN I DO THIS RIDE?


Yes! Absolutely! The entire trail is ADA compliant, therefore any inclines are minimal and the path is 12 feet wide from start to finish.




WHAT IS THERE TO DO ALONG THE PATH?


Swimming at the lifeguarded Kealia beach, dine at food trucks, picnic at one of the many covered rest areas, walk along marked shoreline access trails, shop at the stores in Old Kapaa Town.




HOW MUCH TIME DOES IT TAKE TO DO THE RIDE?


On average it takes 1.5 hours to complete the 9 mile round trip excursion.




RESERVATIONS? OR NOT?


You can reserve bikes 12 hours or more in advance. If you want to ride and do not have a reservation, WALK INS are accepted on a first come first serves basis until 2 pm. We highly recommend making a reservation. All confirmed reservations require credit card.




WHERE IS THE PATH?


The path is located directly behind our shop. The bike path is safely and easily accessed in under 1 minute. You do not need to cross a busy highway.