FAQ  

Frequently asked questions

DO YOU OFFER PARKING?


Parking is available on both sides of KUHIO HWY. fronting our store. Parking is also available on INIA ST. behind our store. Parking is FREE.




WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?


Damages will be the sole responsibility of the customer. HELE ON KAUAI BIKE RENTALS will assess damages upon your return. Bikes that are not returned are subject to a $500 charge.




WHICH PAYMENT METHODS DO YOU ACCEPT?


VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER & APPLE PAY




DO I HAVE TO GO ON THE PATH THAT YOU RECOMMEND?


Yes and no. Our beach cruisers are strictly for the coastal paved path and sidewalks in Kapaa town. Highway riding is not permitted on a cruiser. We offer city bikes that suit these types of adventures better. If you have any other questions about the specifics of this rule please contact us. (808)822-4628




I'M NOT A PRO-CYCLIST, CAN I DO THIS RIDE?


Yes! Absolutely! The entire trail is ADA compliant, therefore any inclines are minimal and the path is 12 feet wide from start to finish.




WHAT IS THERE TO DO ALONG THE PATH?


Swimming at the lifeguarded Kealia beach, dine at food trucks, picnic at one of the many covered rest areas, walk along marked shoreline access trails, shop at the stores in Old Kapaa Town.




HOW MUCH TIME DOES IT TAKE TO DO THE RIDE?


On average it takes 1.5 hours to complete the 9 mile round trip excursion.




RESERVATIONS? OR NOT?


You can reserve bikes 12 hours or more in advance. If you want to ride and do not have a reservation, WALK INS are accepted on a first come first serves basis until 2 pm. We highly recommend making a reservation. All confirmed reservations require credit card.




WHERE IS THE PATH?


The path is located directly behind our shop. The bike path is safely and easily accessed in under 1 minute. You do not need to cross the major busy highway.




DO YOU OFFER ELECTRIC BIKES?


Unfortunatly not yet. We hope to offer these bikes in the near future.




WHAT IF IM LATE FOR MY PICKUP?


If you're late for pickup please call us to let us know. Your bikes will be held at the shop for up to 1 work day (depending on your ride duration) before they are released. Your start time will not be changed. You may extend your rental duration if that is avalible.




WHAT IF I BOOK FOR 4 HOURS AND COME BACK EARLY?


Refunds will not be issued if you come back early. Please make sure prior to booking thats the duration you would like to do. If you would prefer to start with a 2 hour ride and move up to the 4 hour that is also fine but it may not always be avalible.




CANCELLATION POLICY


Cancellations made within 24 hours prior to tour departure will be charged at the full price. Cancellations made within 48 hours prior to tour departure will be charged a 20% cancellation fee. Cancellations that are made outside of the 48-hour cancellation policy are subject to a full refund. HELE ON KAUAI BIKE RENTALS reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control. In these events, full refunds will be offered. Please check your booking information carefully to ensure that all information is correct and that we have answered all your questions. No shows will also be charged at full rental duration price.




WEATHER?


Our rentals go rain or shine! Dress for the weather.




Why only 2 pickup times?


We're currently offering only 2 pickup times due to short staffing and to better accomodate more people through our busy christmas season. Mahalo for your understanding.