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Join Our 9 AM Bike Ride for the Best Views!
BIKE RENTALS
9AM-5PM
OPEN 7 DAYS
A WEEK
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HELE ON KAUAI
EXPERIENCE KAUAI ON TWO WHEELS - (808)822-4628
Kapaa Bike Path FAQ
Understanding the Bike Rental Process
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What is there to do along the path?Scenic Biking: The trail stretches for nearly 8 miles along Kauai's eastern coast, providing a safe and scenic route for biking. Embark on a leisurely ride, with the azure Pacific Ocean as your constant companion. The trail is mostly flat, making it accessible for casual cyclists and families. Photography Opportunities: Be sure to bring your camera! The path offers stunning views of lush landscapes, rugged coastlines, and pristine beaches. Capture the sunrise at Kealia Beach, or photograph the iconic Sleeping Giant mountain range. Beach Hopping: The trail offers easy access to several beautiful beaches, such as Kealia Beach and Donkey Beach. These spots are perfect for a quick swim, sunbathing, or even a picnic. Kealia Beach, in particular, is great for surfing and bodyboarding. Wildlife Watching: The coastal area is a haven for wildlife. Keep an eye out for Hawaiian monk seals, green sea turtles, and a variety of seabirds. The trail also passes through areas with indigenous plants and trees, offering a glimpse into Hawaii's rich biodiversity. Historical Sites: Along the way, you'll find interpretive signs providing information about the area's history and culture. The trail itself is built on an old railroad path, once used for transporting sugar cane, adding a historical charm to your journey. Local Eateries and Shops: The trail runs through Kapaa Town, known for its quaint local shops, art galleries, and eateries. Stop for a refreshing smoothie, indulge in Hawaiian shaved ice, or enjoy a meal at a beachfront restaurant. Community Events: Depending on the time of your visit, you might encounter local events like farmers' markets, craft fairs, or cultural festivals happening along the trail or in nearby Kapaa Town. Sunrise and Sunset Views: Start your day with a breathtaking sunrise from the trail, or end it with a stunning Hawaiian sunset. The unobstructed ocean views make these moments truly magical. Accessible to All: The trail is wheelchair accessible, ensuring that everyone can enjoy the beauty of Kauai's coastline. Rest Areas: Along the trail, you'll find numerous benches and rest areas where you can relax and soak in the views.
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How much time does it take to do the ride?The duration of your ride largely depends on your planned activities. If you're focusing solely on riding, the scenic 9-mile northern portion of the trail typically takes about 1.5 hours to complete. However, if you plan to make stops along the way, perhaps to swim at the various beaches, or if you wish to tackle the 9-mile southern portion of the trail as well, we recommend opting for the 4-hour ride. This longer duration allows you ample time to fully enjoy all the sights and experiences the trail has to offer without feeling rushed.
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Reservations? Or not?You have the flexibility to make reservations up to 1.5 hours before your desired departure time. If you're looking to ride without a reservation, walk-ins are welcome on a first-come, first-served basis until 3:00 PM. However, we strongly recommend making a reservation if you already have a specific date and time in mind for your ride. This ensures your spot and helps in planning your experience smoothly. You can easily make reservations using our online booking here. Please note that all confirmed reservations require a credit card. This helps us secure your booking and provides a seamless rental experience.
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Do you offer parking?Yes, we offer convenient parking options for our customers. You can find free parking available on both sides of KUHIO HWY, directly in front of our store. Additional free parking is also accessible on INIA ST, located behind our store. So when you visit us, rest assured that you will have a place to park your vehicle at no extra cost.
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I have a voucher from my hotel. How do I book?Please use this special booking link with detailed instructions on booking with hotel vouchers. https://www.kauaibeachbikerentals.com/hotels Please note our cancellation policy and TOS still apply when using hotel vouchers.
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What is your policy for damaged products?At Hele On Kauai, we understand that accidents can happen. Our policy is straightforward: if any damages occur to the bike during your rental period, you are responsible for them. Upon the return of the bike, we will assess its condition. If there are any damages, we will inform you of any charges that may apply. In the event that a bike is not returned, we will have to charge for the replacement cost of the lost or irreparably damaged equipment. We appreciate your understanding and cooperation in ensuring our bikes are well-maintained for everyone's enjoyment.
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Which payment methods do you accept?VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER & APPLE PAY
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Do I have to go on the path you recommend?Our beach cruisers, city bikes, Ebike's, and all kids equipment are specifically intended for use on the coastal paved path and Kapa'a town. For safety reasons, we do not permit beach cruisers on the highway. However, if your adventure calls for a ride beyond these areas, we have Hybrid Bikes that are better suited for such journeys. Should you have further inquiries regarding where you can ride or need more clarification on this policy, please don’t hesitate to reach out to us at (808) 822-4628. We’re here to help you have a safe and enjoyable biking experience!
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I'm not a pro cyclist. Can I do this ride?Yes, absolutely! This ride is accessible to cyclists of all skill levels, including beginners and kids. The entire trail is ADA compliant, which means that any inclines are minimal, making the ride manageable and comfortable. Additionally, the path maintains a width of 12 feet throughout, providing ample space for a relaxed and enjoyable cycling experience. So, regardless of your cycling proficiency, you can confidently embark on this ride.
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Cancellation PolicyCancellations made within 24 hours prior to tour departure will be charged at the full price. Cancellations made within 48 hours prior to tour departure will be charged a 20% cancellation fee. Cancellations that are made outside of the 48-hour cancellation policy are subject to a full refund. HELE ON KAUAI BIKE RENTALS reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control. In these events, full refunds will be offered. Please check your booking information carefully to ensure that all information is correct and that we have answered all your questions. No shows will also be charged at full rental duration price.
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Do you provide patch kits, tools, or tubes with the bike rental?No, we do not provide patch kits, tools, or tubes with our bike rentals. However, we do offer replacement services during our business hours along the entire length of the Kapaa Bike Path. If you encounter any issues during your ride, you can rely on our support within these operational hours to ensure a smooth and enjoyable cycling experience.
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Where is the path in relation to your shop?The bike path is conveniently situated directly behind our shop. You can safely and easily access it in under a minute, without the need to cross any major busy highways. This proximity allows for a quick and stress-free start to your biking adventure!
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Do you offer Electric Bike Rentals?Yes, we provide premium e-bike rentals suitable for any guest aged 16 and older. Our e-bikes are designed with power and versatility in mind, offering approximately 40 miles of pedal-assist range to enhance your ride. Imagine transforming a standard scenic journey into an enchanting adventure akin to your favorite Disney theme park attraction. To view our Kauai Ebike Rental options and embark on an unforgettable cycling experience, please click here.
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Weather? What if it rains?Our rentals go rain or shine! Dress for the weather.
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What if I'm late for my reserved pickup time?If you find yourself running late for your bike pickup, we kindly ask that you call us to inform us of your delay. We will hold your reserved bikes at the shop for up to one work day, based on the duration of your planned ride. However, please note that your rental start time will remain unchanged. If needed, and subject to availability, you may have the option to extend your rental duration. Your timely communication helps us ensure that your biking experience is as smooth and enjoyable as possible.
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What if I book for 4 hours and return early?In the case that you return before your booked 4-hour rental period ends, we do not issue refunds for the unused time.(Due to us being unable to reserve your bikes for other guests who may want to ride) We encourage you to carefully consider and confirm the duration you wish to book beforehand. If you're unsure about committing to a 4-hour ride, you have the option to start with a shorter 2-hour rental. However, please be aware that extending your rental to 4 hours later may not always be available, depending on demand and availability at that time. It's always a good idea to plan your ride duration according to your comfort and schedule.
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I have my own pedals. Can you put them on for me?Yes! We're more than happy to put your pedals on our hybrid bikes. Please note that additional check in time may be necessary and the pedals must be 9/16 size.
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What types of beach cruisers are available for rent?We offer single-speed beach cruisers with a swept bar style for a relaxed ride, featuring comfortable saddles and easy to use coaster brakes, perfect for exploring the costal Kapaa bike path.
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Are the beach cruisers suitable for children?Yes, our cruisers are family-friendly. We carry kids sized beach cruisers (16", 20", and 24") Beach Cruisers can also be equipped with various children’s accessories like trailers, tag-alongs, and tyke toters, making them ideal for riders of all ages.
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Are there any age or height restrictions for renting the cruisers?We cater to a wide range of ages and heights. 16 inch cruiser: suitable for riders between 3' and 3'5" 20 inch cruiser: suitable for riders between 3'6" and 4'2" 24 inch cruiser: suitable for riders between 4'3" and 5' 26 inch cruiser: suitable for riders between 5'1" and 6'2" 29 inch cruiser: suitable for riders between 6'3" and 6'6"
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How comfortable are the beach cruisers for long rides?Our cruisers are designed for maximum comfort, featuring plush comfort saddles and a relaxed riding position, ensuring a smooth and enjoyable experience even on longer journeys.
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Can I navigate Kauai's terrain easily with these cruisers?Absolutely! Our single-speed cruisers are perfect for Kauai’s scenic routes, offering an effortless ride experience that lets you enjoy the island’s beauty without the complexity of multiple gears.
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Is it easy to use the brakes on these cruisers?Yes, our cruisers come with coaster brakes which are intuitive and easy to use, providing a safe and reliable stopping mechanism for riders of all experience levels.
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Can I rent additional equipment like helmets and locks?Yes, we offer a range of additional equipment including helmets and locks. These are always provided free of charge with your rental.
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What makes your city bikes ideal for riding on the Kapaa Bike Path?Our city bikes are designed with 3-speed gearing, responsive hand brakes, and 700c wheels, making them perfect for the varied terrains of the Kapaa Bike Path, ensuring a smooth and enjoyable ride.
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Are your city bikes suitable for beginners?Absolutely! Our city bikes are user-friendly, with easy-to-use gears and brakes, making them ideal for both beginners and experienced riders looking to explore Kauai's urban landscapes.
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Can I rent a city bike for a full day?Yes, we offer full-day rentals for our city bikes, giving you ample time to fully enjoy the sights along the Kapaa Bike Path and beyond.
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Do you provide helmets and other safety equipment with the city bike rentals?Safety is our priority. We provide helmets and other essential safety gear with every city bike rental to ensure your ride is both enjoyable and safe.
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How do I choose the right size city bike for me?Our friendly staff will assist you in selecting the perfect city bike size based on your height and comfort preferences, ensuring a comfortable ride throughout your journey. Size Guide: 700C City Bike: suitable for riders between 4'11" to 6'4"
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Is there a place to secure the bike if I want to stop and explore on foot?Yes, our city bikes come with convenient lock features, allowing you to securely park your bike and explore Kauai's attractions on foot.
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Are the city bikes maintained regularly?We pride ourselves on the upkeep of our bicycles. All city bikes are regularly maintained and inspected to ensure a high-quality, reliable experience for every rider.
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What are the benefits of renting a hybrid bike?Renting a hybrid bike allows you to enjoy the versatility of both a road and mountain bike. It's ideal for travelers or anyone needing a bike for a short period.
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Is it possible to rent a child seat or trailer with a hybrid bike?Not at the moment. Due to the rear dropouts and angular shape of the frame on the hybrid bikes we are unable to attach kids equipment.
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Are Hybrid Bikes Electric?No. Our Hybrids are standard pedal bikes.
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Do I need any special skills to ride a hybrid bike?No special skills are needed. Hybrid bikes are user-friendly and suitable for riders of all levels, including beginners.
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How do I choose the right size hybrid bike for rent?We will help you select the right size based on your height and leg length to ensure a comfortable ride. Step Thru 700C Hybrid Bike: suitable for riders between 4'11" to 5'10" Step Over 700C Hybrid Bike: suitable for riders between 5'2 to 6'1"
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Are helmets and other safety gear provided with the rental?Helmets and locks are provided free of charge with your Hybrid Bike Rental.
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Are there age restrictions for renting an eBike?Riders must be at least 16 years old to rent our eBikes. Minors must be accompanied by an adult.
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Do I need any special license to ride an eBike?No special license is required. However, Hawaii does require all Ebike users be 16 years old.
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Are the eBikes suitable for beginners?Absolutely! Our eBikes are user-friendly, making them perfect for both beginners and experienced riders.
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Is there a weight limit for the eBikes?Yes, our eBikes have a weight limit for safe operation. 220Lbs (100kg) is our weight limit.
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Can I reserve an eBike in advance?Yes, we encourage advance reservations to ensure availability. You can book online or contact us directly.
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Are helmets and safety gear included in the rental?Safety is our priority. Helmets and essential safety gear are provided with every rental.
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How long does the eBike battery last?Our eBike batteries typically last for an entire day's ride, but this can vary based on usage. If your battery does run out while you're out riding we'll stop by and swap it out for you!
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Can I ride the eBike in all weather conditions?Our eBikes are designed for various weather conditions, but we advise caution during extreme weather for your safety.
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What should I do if I encounter issues with my rental eBike?Please contact us immediately for assistance. We offer support for any issues during your rental period.
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Do you fix E-bikes?Yes! E-bike repairs are available. We fix Jetson bikes, Eunorau Bikes, Aventon Bikes, and most other styles of E-bikes dependent on parts availability.
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How do I schedule a bike repair?To schedule a bike repair, please visit our website and fill out the repair request form with details about your bike and the issues you're experiencing. Alternatively, you can call us directly to set up an appointment. Also walk ins are available.
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What types of bike repairs do you offer?We offer a wide range of repair services including but not limited to flat tire fixes, brake adjustments, gear tuning, wheel alignment, and complete overhauls. If you're unsure what your bike needs, bring it in for a diagnostic.
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How long does a typical repair take?Repair times can vary depending on the complexity of the issue and our current workload. Simple repairs like flat tires can often be done while you wait, but we recommend calling ahead for an estimate on more complex services.
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Do you provide estimates before starting a repair?Yes, we provide free, no-obligation estimates before any work is started. We'll assess your bike and discuss the necessary repairs and costs with you.
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What happens if my bike needs additional repairs?If additional repairs are needed beyond what was initially quoted, we'll contact you with the details and get your approval before proceeding with the additional work.
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Do you offer any warranties on your repair work?Yes, we stand by the quality of our work. We offer a 30-day warranty on all repairs. If you encounter any issues with our work within this period, please bring your bike back for a free adjustment.
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Can I bring my own parts for a repair?While we prefer to use our own high-quality parts to ensure the best performance of your bike, you can bring your own parts. However, please note that our warranty may not cover parts not supplied by us.
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How do I know when my bike is ready for pickup?We will notify you via your preferred contact method (email, phone call, text) as soon as your bike is ready for pickup.
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What forms of payment do you accept for repairs?We accept all major credit cards, debit cards, and cash. Unfortunately, we do not accept checks.
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